COVID-19 Visitor Restrictions
Effective February 4, 2020
As Santa Cruz Valley Regional Hospital’s response and recovery related to the COVID-19 pandemic continues, we are always reassessing options for visitors’ access to provide a safe and secure environment, and to assure the proper use of personal protective equipment (PPE). Below are the guidelines we will follow related to patient visitors requesting entry to the hospital. These guidelines will be updated and communicated to the community as they evolve over time.
Patient visitors shall provide their own PPE as required for building entry, such as social or procedural mask. Visitors must wear their mask continuously while inside the hospital. Visitors while in the hospital must remain in the room, wandering the halls will not be allowed. Use of public restrooms will be allowed. Those who do not comply will be asked to leave the facility.
Patient visitors are expected to enter only through the designated safe point of entry at the Emergency Room Entrance and will be screened for temperature and signs/symptoms of COVID-19. Visitors must be symptom free and not recently diagnosed with COVID-19 or had recent contact with someone who is positive for COVID-19.
Updated Guidelines
Emergency Room:
- Patients receiving care in the ED will be allowed one person, who may be supportive in answering questions and assisting patient. Upon presentation to the ED, staff will direct the process of visitation for the support person. All other person(s) will be asked to wait outside the hospital and the support person or staff will communicate with the person using the phone.
Inpatient:
- One visitor (over 18 years of age) per patient per day will be permitted in the in-patient areas. Visitors will not be permitted if the patient has COVID-19 or is suspected to have COVID-19.
- Visitation for end-of-life patients will be accommodated; more than one visitor will be considered on a case-by-case basis with approval of the Department Director. Your loved one’s care team will provide you with more details.
- Visiting hours on the inpatient unit are 11am -1pm and 4pm -6pm
- Visitors must stay in the patient’s room and may not congregate in lobby areas. The cafeteria is closed to visitors.
Outpatient testing:
- Patients receiving care in outpatient care settings such as clinics, imaging center, lab, and, infusion center, etc., may be accompanied by one companion (family member or friend).
Outpatient rehab therapy in medical office building:
- Patients receiving care in the outpatient rehab therapy department may be accompanied by one companion (family member or friend) who may wait in the lobby while the patient receives therapy.
- The patient visitors will be screened for temperature and signs/symptoms of COVID-19. Visitors must be symptom free and not recently diagnosed with COVID-19 or had recent contact with someone who is positive for COVID-19. Patient visitors shall provide their own PPE as required for building entry, such as social or procedural mask. Visitors must wear their mask continuously while inside the building. Those who do not comply will be asked to leave the facility.
Outpatient Surgical procedures:
- Patients receiving care in outpatient surgery, and Cath lab, are not allowed visitors at this time. The person picking up the patient will be called when the patient is nearing discharge and is ready to be picked up.
GI Lab procedures:
- Patients receiving care in the GI lab are not allowed visitors at this time. The person picking up the patient will be called when the patient is nearing discharge and is ready to be picked up.
Patient requesting entry to conduct business with medical records, billing, etc.
- Patients requesting medical record or billing assistance may be accompanied by one companion (family member or friend).
Thank you for your understanding in this effort as we all work together during this critical time.
